FAQS

What currency are the prices do I see in the site?

All prices are in USD.

I just placed an order, when will it ship?

Please allow 24 - 48 hours production time for your order to ship out, typical delivery time frame is between (15 – 25 days) with the US Postal Service within the intercontinental United States.

For International Orders outside of North America USPS delivery times typically ranges from 5 - 25 business days.

Tracking numbers will be updated 3-5 business days after your order has been SHIPPED. If you don't have a tracking number after 5 business days please email us at support@greenez.com

I am not in love with my order, can it be returned? What if there is an issue?

We offer a 100 % money-back guarantee if the product is defective or damaged upon arrival. We give you 30 days to send it back to us for a full refund only if the product was defective upon arrival. For defective order we, GreenEZ, will send out a return label at our own expense.

To start a return, you can contact us at support@greenez.com. If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

Once we have received the product we will refund the full amount of your original purchase. When contacting us regarding a refund or exchange,  please Include your name and order number on the returned parcels.

Please note: If your package is on the way, you must wait for it to arrive and return it before receiving a refund.

Can I cancel my order?

You are able to cancel your order with no penalty! You must cancel your order before it ships. If the item is already sent you must send it back in order to receive your full refund.

I have entered an incorrect address what do I do now?

If you have miss-spelled or auto-filled in an incorrect address, simply reply to your order confirmation email and confirm. Once you double-check if the address given is wrong kindly notify us via email at support@greenez.com If the given address is wrong we can change the address to the correct one within 24 hours. No refund will be given after the 24 hours of incorrect submission.

How long does shipping take?

All orders are shipped within 24 to 48 hours of you placing the order using UPS delivery service. 

Typical delivery time frame is between 3 to 5 business days within the intercontinental United States.

For International Orders outside of North America typically ranges from 5 - 25 business days.

All orders are shipped with tracking number so you can track it every step of the way! Please understand that some packages may be faced with delays beyond our control such as customs or postal delays.

I have a question that wasn't answered, can you please help?

Absolutely!

Please send us an email to support@greenez.com and we will be happy to assist you in any way we can.

We do receive a large number of emails, If you wish to get a prompt response please attach your order number and address the problem clearly, thank your for understanding :)